Scope of This Policy

All services offered by Clearminds Center are covered by this policy, including (but not limited to) therapy sessions, evaluations, consultations, workshops, and any digital or in-person services scheduled via our website or directly with our staff.

Refund Policy

Due to the nature of mental health and therapeutic services, refunds are handled on a case-by-case basis.


Refunds may be considered in the following circumstances:

  • A session was cancelled by Clearminds Center.
  • A technical issue on our side prevented the session from taking place.
  • Duplicate or incorrect charges were made in error.

Refunds are generally not provided for:

  • Completed therapy or consultation sessions.
  • Missed appointments or late cancellations (see Cancellation Policy).
  • Change of mind after a service has been delivered.

If a refund is approved, it will be processed using the original payment method and may take 7–14 business days to reflect, depending on your bank or payment provider.

Cancellation & Rescheduling

  • Appointments must be cancelled or rescheduled at least 24 hours in advance of the scheduled session.
  • Cancellations made less than 24 hours before the appointment, or failure to attend a session, may be charged in full.
  • Exceptions may be made in genuine emergencies at the discretion of Clearminds Center.

Returns Policy

Clearminds Center does not offer returns, as services provided are non-tangible and delivered in real time.


For any digital materials, reports, or resources provided as part of a service:

  • Access is granted upon delivery and cannot be “returned”.
  • If you experience issues accessing paid digital materials, please contact us so we can assist.

Complaints & Feedback

We are committed to providing high-quality, ethical, and professional care.


If you wish to raise a complaint:

  • Please contact us directly at info@clearmindscenter.com
  • Include your name, date of service, therapist (if applicable), and a brief description of your concern.

All complaints will be:

  • Acknowledged within a reasonable timeframe
  • Reviewed confidentially and professionally
  • Addressed fairly, with respect for client privacy and therapeutic boundaries

Raising a complaint will not affect your right to continue or discontinue services.

Contact Information

For refunds, cancellations, or complaints, please contact us by email info@clearmindscenter.com